ABC HYBRIDS new BATTERY LIFETIME WARRANTY

ABC Hybrids offers a lifetime warranty on all brand-new hybrid battery installations. We offer a 1-4 year warranty on all refurbished hybrid battery installations. 

Warranty / THE BASICS

ABC Hybrids warranties its products to be free from defects in material and workmanship under normal use and service. 

Warranty period lasts from the date of purchase until the expiration of the policy term, as noted on the invoicing. There is no limit on mileage under this warranty policy. Warranty terms will not be restarted for ANY reason.

Warranties are transferable, within 30 days of vehicle sale, with a copy of the bill of sale for the vehicle. Only one (1) transfer is allowable per battery. A copy of the registered owner’s name must be provided to ABC Hybrids within the 30 day period. You may not resell the battery to another party separate from the vehicle and maintain the warranty. 

All new battery lifetime warranties revert to a four (4) year warranty from the original date of purchase upon sale of the vehicle. Warranty term will not be restarted for ANY reason upon sale of the vehicle.

If the battery is found to be defective in material, workmanship, or installation by ABC Hybrids during the warranty period, ABC Hybrids will issue a replacement based on the reported Diagnostic Trouble codes that relate to a HV or IMA battery failure. This would also include the same installation service as previously provided by ABC Hybrids. Batteries that were shipped to customers or third party installers are not eligible for free installation by ABC Hybrids, and are not subject to reimbursement for labor charges.

Warranty does not cover any commercial use of this product. If this product has been purchased for commercial vehicles use, please refer to the applicable Warranty coverage. 

 

at abc hybrids,
we take great pride in the quality of our product and the satisfaction of our customers with our products and services.

WARRANTY REQUEST SERVICES

All warranty service requests must be initiated by calling 833-473-3601. Option 2. We will send you a warranty diagnostic worksheet to guide you through the process.

All suspected warranty claims must first be supported by diagnostic trouble codes. These may be obtained with a code scanner(must attach pictures) or the vehicle must be diagnosed by a repair shop or a Toyota dealership. 

If you have a code scanner or have the trouble codes read by an auto parts store etc:

  1. Take a picture of the scanner and codes
  2. Send the pictures of the codes to us with the warranty claim form which you obtain by calling the number above.

If you have the vehicle diagnosed the following information must be provided by the repair shop or dealership:

  1. Diagnostic trouble codes for the Hybrid Control ECU
  2. Diagnostic trouble codes for the Hybrid Battery ECU
  3. Diagnostic trouble codes for the Engine Control ECU

Upon review of the repair shop/dealership diagnosis and determination of a battery failure within the warranty period, ABC Hybrid Battery will replace the failed battery at no charge to the customer. ABC Hybrid Battery will not reimburse for diagnostic expenses or towing associated with any warranty claims.

All suspected warranty claims must be diagnosed or verified. The vehicle can be taken to a repair shop, dealer or parts store to obtain trouble codes and/or diagnostic report.

OUR WARRANTY

ABC HYBRID BATTERY’S LIMITED HYBRID BATTERY WARRANTY | WAIVER OF CLAIMS

Lifetime warranty for non-commercial vehicles: ABC Hybrid Battery guarantees our battery for the life of your vehicle as long as you own the vehicle regardless of age or mileage. The lifetime warranty includes battery replacement for a failed battery in accordance with our warranty process above. 

This product warranty becomes null and void if the damage is caused by misuse, abuse or accident; the attachment of any unauthorized accessory; alteration to the product; improper installation; exposure to harsh weather and/or chemicals; or lack of proper maintenance. This warranty also becomes null and void if the product is opened or any sticker is tampered with, broken, or missing, or if the damage is caused by any other condition that is beyond the control of ABC Hybrid Battery.

IN ALL CASES, ABC HYBRID BATTERY SHALL NOT BE RESPONSIBLE FOR ANY TYPE OF INCIDENTAL, CONSEQUENTIAL, OR SPECIAL DAMAGES. ALL OTHER WARRANTIES, INCLUDING THE IMPLIED WARRANTIES OF FITNESS FOR A PARTICULAR PURPOSE AND THE IMPLIED WARRANTY OF MERCHANTABILITY, ARE EXCLUDED.

By accepting this product, you hereby waive and release any claim now or hereafter existing against ABC Hybrid Battery, its employees, officers, directors, agents and customers, on account of any and all claims, demands, suits, causes of action and all legal proceedings, whether civil or criminal, damages, losses, liabilities (including, but not limited to, strict liability in tort), obligations, penalties, judgments or fines and other sanctions, and any costs and expenses in connection therewith, including legal fees and expenses of whatever kind and nature, which may result from or arise out of injury to or death or loss or damage to property or the loss of use of any property which may result from or arise out of the possession, condition, use or operation of this product.

THE FACTS :

  • Warranty is transferable in accordance with our warranty transfer program.
  • Warranty is NOT transferable to any other vehicle except where required by law. This means the warranty only applies to the purchased battery in the original vehicle. This warranty becomes null and void if you install the battery in a different vehicle other than the original vehicle.
  • Warranty becomes null and void if the vehicle is totaled in an accident or otherwise written-off.
  • If the battery is found to be defective in material, workmanship, or installation by ABC Hybrid Battery during the warranty period, ABC Hybrid Battery will replace the hybrid battery free of charge once the vehicle has been diagnosed with a hybrid battery failure and we review the diagnostic information to confirm the failure.

THIS WARRANTY EXCLUDES FAILURE DUE TO:

  • Improper installations conducted by individuals or businesses that are not ABC Hybrid contracted installers
  • Batteries installed in vehicles that are stored for a period of thirty (30) days or more.
  • Physical damage caused after the delivery of the battery to the customer
  • Removal, tampering, or damage to warranty labels
  • Any modification or bypass of vehicle systems not in congruence with manufacturer specifications
  • Reinstallation of the HV battery into a different vehicle
  • Poor vehicle maintenance – including engine failure to start or poor engine power conditions which discharge the hybrid battery due to the engine failing to start or properly run.
  • Vehicle conditions that may cause premature failure.
  • Flooding, Fire, or other damaging incidents in which the batteries environment is compromised.
  • Any condition beyond the control of ABC Hybrid Battery.